Frequently Asked Questions

Everything you need to know about your LEMAIRE experience.

What are your international shipping options?

We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days. All shipments are tracked and insured for your peace of mind.

How can I return or exchange an item?

You may return or exchange items within 14 days of receipt, provided they are in original condition with all tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Google Pay for a secure checkout process.

Are duties and taxes included in the total price?

For most international destinations, duties and taxes are calculated at checkout. This ensures there are no hidden fees upon delivery. Please check the shipping summary at the final stage of purchase.

How do I care for my LEMAIRE garments?

Each piece comes with specific care instructions on the internal label. We generally recommend professional dry cleaning for tailored items and delicate hand washing for our knitwear to maintain the integrity of the fabrics.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact our customer service team immediately. Once an order has reached the shipping stage, it can no longer be modified.